Question 1

What is holistic health, and how is it different from conventional medicine?

Accepted Answer

Holistic health focuses on treating the whole person—mind, body, and spirit. Unlike conventional  medicine, which often addresses specific symptoms, holistic health seeks to find and address the root cause of health issues.

Question 2

What types of services do you offer?

Accepted Answer

At Brand New Day Holistic Health, we offer a range of personalized functional medicine services designed to help you uncover and address the root causes of your health concerns. Our offerings include:
 • 90-minute deep-dives into your health story
 • Ongoing support and plan adjustments
 • Support with check-ins for extra guidance
 • Reviews of recent lab results with actionable insights
 • Specialized tests for hormones, gut health, nutrients, and more
 • Comprehensive care journeys for long-term healing
 • Personalized sessions with our integrative nutritionist
 • Wellness Boosters to complement you annual physical
 • Functional Medicine lab review snapshot

Question 3

Do I need a referral to book an appointment?

Accepted Answer

No referral is needed! You can book your appointment directly through our website. Whether you're exploring functional medicine for the first time or returning for continued care, we're here to support you, no doctor’s note required. Schedule your free consultation (https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ3lQN_2yCe4LzDdarjtjwHJbhhaLwFe4kjr6T82RHzmy1Xym0iMrtnk94n9twg-D1WgqyMlCUdu)to get started today.

Question 4

What can I expect during my first consultation?

Accepted Answer

Your first consultation is a 90-minute deep-dive into your full health story. It’s a safe, supportive space where we take the time to truly listen.
We’ll explore:
 • Your symptoms, health history, and lifestyle habits
 • Your goals, concerns, and what’s not working for you
 • Patterns or imbalances that may be contributing to your issues

A comprehensive intake form prior to the visit to allows the practitioner to thoroughly review your health history, concerns and goals in advance, ensuring your recommendations are as personalized , informed and effective as possible.

You can expect to leave feeling heard, empowered, and with real direction.

Question 5

How do I schedule an appointment?

Accepted Answer

You can schedule directly through our website’s booking options (https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ3lQN_2yCe4LzDdarjtjwHJbhhaLwFe4kjr6T82RHzmy1Xym0iMrtnk94n9twg-D1WgqyMlCUdu)or by filling out the contact form. The more detail you provide, the better we can support you.

Question 6

What is a virtual appointment?

Accepted Answer

All visits with Wendy are conducted via secure Zoom video calls. It’s convenient, private, and easy. No traffic, no waiting rooms, just focused care from the comfort of your home.

Question 7

How does a virtual visit work?

Accepted Answer

Once you schedule, we’ll email you a Zoom link. Use a computer or tablet, ensure your camera and mic work, and join the virtual waiting room 5 minutes before your visit.

Question 8

What should I have ready for my appointment?

Accepted Answer

Complete your New Patient Paperwork beforehand and come prepared with questions. You don’t need to bring supplements—just make sure they’re listed in your paperwork.

Question 9

Do I need to complete paperwork before my first appointment?

Accepted Answer

Yes. After booking, you’ll receive an email with new patient forms. These should be completed at least 3 days before your visit, and you can upload any recent labs during this step.

Question 10

What conditions can Wendy help with?

Accepted Answer

Wendy specializes in stress-related conditions and root-cause healing, including digestive issues, chronic fatigue, inflammation, autoimmune diseases, anxiety, depression, hormones, and weight management.

Question 11

How often will I need to be seen?

Accepted Answer

Visits are typically scheduled every 6-8 weeks allowing time for your personalized recommendations and adjustments to take effect and for meaningful progress to unfold. There are always options for closer follow up to support your journey.

Question 12

Do you offer nutrition consultations?

Accepted Answer

Yes! Our virtual nutrition sessions are personalized and aligned with Wendy’s functional approach.

Question 13

What’s included in the Initial Consultation?

Accepted Answer

A 90-minute deep-dive into your health history, lifestyle, and goals. This sets the stage for a personalized wellness plan.

Question 14

Are advanced lab tests required?

Accepted Answer

Not always. Labs are recommended based on your needs and are used to gain deeper insights into your health. Prices range from $200–$350 and are included in our multi-month programs.

Question 15

Do you accept insurance?

Accepted Answer

We are an out-of-network provider. You pay out-of-pocket and may submit a superbill to your insurer for possible reimbursement.

Question 16

Can I use an HSA or FSA?

Accepted Answer

Yes! We accept Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and major credit cards.

Question 17

What’s your cancellation policy?

Accepted Answer

Please cancel or reschedule at least 3 business days in advance. Late cancellations are charged 50% of the appointment cost.

Question 18

What forms of payment do you accept?

Accepted Answer

Credit cards, HSA/FSA cards, and checks (processed before appointment confirmation). A card is required to hold your appointment.

Question 19

Do you offer payment plans?

Accepted Answer

Yes. Payment plans are available upon request and tailored to your needs. Contact us to get started.

Question 20

Where can I go for lab work?

Accepted Answer

You may use any lab of your choice. We can provide LabCorp-specific forms if you choose their services.

Question 21

What is your refund policy?

Accepted Answer

All sales are final. However, programs may be paused for up to 90 days. After that, any unused portion is forfeited.

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